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Bilingual Patient Coordinator

Ready to change lives (including your own)? We are dedicated to creating a world of happy, healthy smiles. We believe every person deserves access to quality, affordable dental care -- and this mission drives everything we do. We are looking for a bilingual Patient Coordinator ready to create memorable patient experiences. We are not your typical dentist office, so if you are ready to have fun and make a difference, keep reading!
Below are the basics of this role:
The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits.
Deliver quality and compassionate care to every patient
Greet parents and patients when they enter or leave the office
Ensure parents who are waiting are kept informed of the progress of their appointment or child
Maintain a clean and tidy waiting area and front desk area
Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file
Ensure service limits are recorded and communicated with the clinical team prior to treating the patient
Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment
Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients
Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
Schedule follow-up operatory and six month recall appointments for patients
Answer incoming calls and direct the caller to the proper person, taking messages when necessary
Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
Ensure all patient records are re-filed at the end of the day
Ready to do more than the basics and be super awesome?
Have fun and make sure our patients are having fun too
Provide memorable patient experiences by showing compassion for our patients and parents
Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
Look around and do more than you are asked to do by assisting with other office duties as needed
Participate in morning huddles (hey, even ask to run one!), let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc
Integrity, always do the right thing!
Love working with kids (they make up 70% or more of our patient base)
And yes, there are requirements for this role:
Graduation from a senior high school or GED equivalent
Office experience in a dentist's or physician's office, preferred
Experience with children's dentistry, preferred
Take care of our patients and we will take care of you:
We offer a very competitive salary and benefits package as well as growth opportunities to our full --time employees. Other benefits include: medical, dental, vision and optional life insurance. We also offer short and long term disability, 401K with match, flexible spending accounts, paid time off, company holidays and much much more!
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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